![]() Once the computer is booted, plug the drive into a different port.Shut the computer down and disconnect the drive.Right-click on the device with the issue and select uninstall.If you see Code 28 (this may work for others codes too, ie Code 43) then try the following: Visit the Warranty and Replacements section on for further details. If you do not need the data and the drive is still within warranty, you will want to have the drive replaced. If you need the data on the drive, then you will want to consider data recovery. If you see Code 10 and have already tried another cable and computer then the drive has probably failed. Under the general tab locate ‘Device Status’ and there may be an error code.If you see an unknown device or other device then right-click on it and select properties.Important - Make sure to expand the Universal Serial Bus controllers section so you can see entries there as well. Within Device Manager look for any entries called unknown device, other device, or mass storage device with a yellow ! icon.If the drive was not detected under Disk Drives then check the following: If other drives have a letter but the external is missing then you can right-click and select change drive letter or path. If it is missing, verify that other drives have a letter. Drive letter - Verify that the drive has a drive letter.Capacity - Check to see if the drive is correct, for example if you have a 1TB drive it should say 931GB. ![]() You can format the drive if you don’t need the data.
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